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Frequently Asked Questions
- Where do you ship to?
We currently ship to the United Kingdom only. - How do I track my order?
To track your order, log into your Food Heaven account and click on the ‘My orders’ tab to view your order status. If you checked out as a guest, you will need to create an account to view your order details. - When will I receive my order?
If you picked standard delivery at the checkout, you will receive your parcel within 3-5 business days. To check your order status, log into your account and click on the ‘My orders’ tab. For next day deliveries, you will receive your order by 9pm. - How do I return my order? You must contact us within 14 calendar days of receipt of your goods and return the item within a further 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer. To make a return, please message our Customer Service team via our ‘Contact Us’ page. You will need to provide your name, contact phone number (or email), order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.
- Can I change or cancel my order?
To change or cancel your order please message our friendly Customer Service team via our ‘Contact Us’ page. - What methods of payment do you take?
We accept Visa and Mastercard credit and debit cards, or you can pay by PayPal. - I placed an order but never received a confirmation email?
If you have placed an order but have not received a confirmation email you can log into your account and click on the ‘My orders’ tab to view your order status or you message our friendly Customer Service team via our ‘Contact Us’ page. - There's an item missing from my order, what do I do?
If you are missing an item from your order, please message our friendly Customer Service team via our ‘Contact Us’ page. - I've received the wrong item in my order, what should I do?
If you have received the wrong item in your order, please message our friendly Customer Service team via our ‘Contact Us’ page.
