Delivery & Returns

Delivery

Free standard UK delivery for all orders over £50, £6.50 for orders under £50. Exceptions apply to non-UK mainland locations.

Order Times

For Next Working Day Delivery please ensure that Next Day Delivery is selected and that your order is placed before 2pm. Please be aware that this is a working day service and does not include weekends or bank holidays. Orders placed before 2pm on Friday will be dispatched for Delivery on Monday. Orders placed after 2pm on Friday and before 2pm on Monday will be dispatched for delivery on Tuesday. We aim to dispatch orders ASAP, although sometimes Standard Delivery orders will take up until the specified shipping time (3-5 working days). Please allow for this when placing your order and ensure that you select the appropriate shipping method to receive your order in time.

Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles

The charges and services listed below apply to orders delivered to the following postcodes: BT, IM, TR21-25, JE, GY, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

International Deliveries

Unfortunately, we are unable to ship goods internationally.

BFPO Deliveries

Unfortunately, our couriers do not deliver to British Forces Post Offices (BFPO) or HM Forces PO Box addresses.

Free Deliveries

Free Standard Delivery is eligible for all Mainland GB orders £50 and over. Mainland GB does not apply to the Scottish Highlands & Island, Northern Island and the Channel Islands.

Returns

You must contact us within 14 calendar days of receipt of your goods and return the item within a further 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer. To make a return, please message our Customer Service team via our contact us page. You will need to provide your name, contact phone number (or email), order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.

Cancelling An Order

To change or cancel your order please message our friendly Customer Service team via our contact us page. Please note orders that have been dispatched can still be cancelled. You can arrange the return of a cancelled order (at your own cost) and upon receipt of the goods, we will refund for the goods and the cost of our standard outward shipping service £6.50.

Damages

In the unlikely event that you receive a damaged product Food Heaven will be very happy to refund you or offer a replacement. Please message us via our contact us page on the day of delivery with details of your name, contact phone number (or email), order number, date of order, and a photo of the damaged goods. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a replacement / refund for the goods unless stated otherwise.

Online Dispute Resolution

At Food Heaven, we try our best to delivery great customer service. If there is a problem with your order, or any of the above processes then please see our contact us page to speak to us about any problems you may have, and we will resolve your issue as soon as possible.